Returns & Refund Policy

Last Updated: September 2026

At HyperDrive247, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read the information below to understand our returns, exchanges, and refund process.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item is unused and in its original condition.
• All original packaging, accessories, and documentation are included.
• The product has not been installed, modified, or damaged through misuse.
• Proof of purchase or your order number is provided.

Returns that do not meet these requirements may not be eligible for a refund or exchange.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

When contacting us, please include:

• Your order number.
• A description of the issue.
• Clear photographs showing the product and any damage.

Once reviewed, we'll arrange an appropriate solution, which may include a replacement, exchange, repair (where applicable), or a full refund.

Non-Returnable Items

The following items cannot be returned unless they are faulty or supplied incorrectly:

• Products that have been used or installed.
• Items damaged through misuse or improper installation.
• Products returned without their original packaging where the packaging forms part of the product.
• Clearance or final-sale items, unless required by applicable consumer protection laws.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the outcome of your return request.

If your return is approved:

• Refunds will be processed to your original payment method whenever possible.
• Please allow 5–10 business days for the refund to reflect, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a confirmed faulty product.

Exchanges

If you would prefer an exchange instead of a refund, we'll gladly assist where replacement stock is available.

If the requested replacement is unavailable, we'll discuss suitable alternatives or process a refund where appropriate.

Return Shipping

If a return is required because we supplied the incorrect product or the item is confirmed to be faulty, HyperDrive247 will arrange or cover the reasonable cost of return shipping.

For change-of-mind returns that meet our return requirements, customers may be responsible for the return shipping costs.

How to Start a Return

To begin a return request, please contact our support team with the following information:

• Your full name.
• Your order number.
• The reason for your return.
• Photos of the product if it is damaged or incorrect.

Our team will guide you through the return process and provide the necessary instructions.

Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, our support team is here to help.

Email: hyperdrive247@outlook.com

Business Hours: Monday – Friday | 08:00 – 17:00 (SAST)

Thank you for choosing HyperDrive247. We appreciate your trust and are committed to providing quality products backed by excellent customer service.